Privacy Policy

This Privacy Policy outlines how UrbanMetric Solutions d.o.o. ('we', 'us', or 'our') collects, uses, processes, and protects your information. This policy applies to our website, consulting services, and any other interactions you may have with UrbanMetric. We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws.

2. Data Controller

The data controller is UrbanMetric Solutions d.o.o., located at Dunajska cesta 156, 1000 Ljubljana, Slovenia. If you have any questions about this policy or our data practices, please contact us at privacy@urbanmetric.si.

3. Data We Collect

We may collect the following types of data:

- Personal Identification Information: Name, email address, phone number, job title, and company name when you fill out a contact form, subscribe to our newsletter, or engage our services.

- Project Data: Information and documents related to your projects that you provide to us for the purpose of our consulting services. This data is treated as strictly confidential.

- Usage Data: Information collected automatically about your interaction with our website, such as IP address, browser type, pages visited, and time spent on the site, collected through cookies and similar technologies.

4. How We Use Your Data

Your data is used for the following purposes:

- To provide and manage our consulting services.

- To communicate with you, respond to inquiries, and send proposals.

- To improve our website and services.

- To send you marketing communications, such as newsletters, if you have opted in to receive them. You can opt out at any time.

- To comply with legal obligations.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

- Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

- Contract: Where processing is necessary for the performance of a contract with you or to take steps to enter into a contract.

- Legitimate Interest: Where processing is necessary for our legitimate interests, such as improving our services, provided these interests are not overridden by your rights.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your data with trusted third-party service providers who assist us in operating our business (e.g., IT hosting, CRM systems), under strict confidentiality agreements. We may also disclose information if required by law.

7. Your GDPR Rights

You have the right to:

- Access your personal data.

- Rectify inaccurate personal data.

- Erase your personal data ('right to be forgotten').

- Restrict the processing of your data.

- Data portability.

- Object to the processing of your data.

To exercise these rights, please contact us at privacy@urbanmetric.si.

8. Cookies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device. We use analytical cookies to understand website traffic and functional cookies to remember your preferences. You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the 'Last Updated' date.